Mode of learning : Short programs-ClassRoom
Domain / Subject : Business & Management
Function : General
Starts on : 30th Jul 2014
Duration : 2 Days
Difficulty : Medium
You’ll start first by learning to assess your audience’s learning style and then matching the right media to it. Does your audience understand best by listening—then don’t send an e-mail. Do they need to see it to get it—try a paper document. Do you need a media mix—here’s the right sequence.
Next you’ll look at the language you use—whether you’re speaking or writing.
You’ll learn to keep your language simple, straightforward and easily understood. Do they like logical arguments or do they respond better to emotion?
You’ll also learn to read body language. Does yours convey a different message from your words? And what does your listener’s body language say? Have you lost him? Is she zoning out?
Finally, you’ll learn a questioning formula that helps you determine quickly if what you said is what was heard. By the end of the program you will have the skills you need to eliminate the frustration of miscommunication forever.
Date: 30-31 July 2014
Timings:09:30 AM - 05:30 PM
Business people who want to eliminate the misunderstandings that slow things down, foul things up and kill productivity
Identify your personal barriers to effective communication
Choose words that mean exactly what you want
Listen actively to hear the real message
Understand body language and other nonverbal clues
Spot that moment when your listener is beginning to zone out
Express your ideas clearly in writing
Send e-mails that command attention
Give clear direction—without sounding like a dictator
Avoid words that can trigger negative emotions in othersPersuade a group to action
Build and maintain rapport
Use Dale Carnegie’s twelve ways of winning people to your way of thinking
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