Mode of learning : Short programs-ClassRoom
Domain / Subject : Engineering & Technology
Function : Information Technology(IT)
Starts on : 20th Sep 2014
Duration : 2 Days
Difficulty : Medium
About ITIL® Intermediate CSI Certification
ITIL® Intermediate CSI Certification is an intermediate level ITIL® certification offered to professionals who qualify the ITIL® CSI exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Continual Service Improvement (CSI) certification demonstrates one’s specialization in ITIL® service improvement modules and expertise in processes, functions and activities involved in CSI. ITIL® Intermediate CSI certification establishes one’s ability to apply CSI practices in the use of process and practice elements in the global market.
Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, Service test managers and ITSM trainers are ideal participants for ITIL® Intermediate CSI certification.
ITIL® Intermediate CSI Certification Benefits
Enables successful implementation of CSI best practices that helps in reviewing business services and infrastructure services on a regular basis
Demonstrates one’s expertise to identify more economical ways of providing a service
Improves quality of business services and staff productivity
Gives one a clear view of the management operations and services which helps towards maintaining better relation between IT service providers and customers
Improves job performance and project results
ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies. Know more from ITIL Intermediate Exam Details.
To attend the ITIL Intermediate CSI certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.
Learning Unit 00 - Introductory Lesson
Learning Unit 01 - Introduction to Continual Service Improvement
Learning Unit 02 - Continual Service Improvement Principles
Learning Unit 03 - Continual Service Improvement Processes
Learning Unit 04 - Continual Service Improvement Methods and Techniques
Learning Unit 05 - Organizing for Continual Service Improvement
Learning Unit 06 - Technology Consideration
Learning Unit 07 - Implement Continual Service Improvement
Learning Unit 08 - Challenges, Critical Success Factor and Risks
Learning Unit 09 - Summary, case studies, exam preparation and directed
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