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ITIL Intermediate CSI training

Kapila Business Hotel 174 Dhole Patil Road, ,Dhole Patil Road, ,Pune
INR 28,090

Course at a Glance

Mode of learning : Short programs-ClassRoom

Domain / Subject : Engineering & Technology

Function : Information Technology(IT)

Starts on : 26th Jul 2014

Duration : 2 Days

Difficulty : Medium

  • About ITIL® Intermediate CSI Certification

ITIL® Intermediate CSI Certification is an intermediate level ITIL® certification offered to professionals who qualify the ITIL® CSI exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Continual Service Improvement (CSI) certification demonstrates one’s specialization in ITIL® service improvement modules and expertise in processes, functions and activities involved in CSI. ITIL® Intermediate CSI certification establishes one’s ability to apply CSI practices in the use of process and practice elements in the global market.

  • Best Suited

Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, Service test managers and ITSM trainers are ideal participants for ITIL® Intermediate CSI certification.

  • ITIL® Intermediate CSI Certification Benefits

    • Enables successful implementation of CSI best practices that helps in reviewing business services and infrastructure services on a regular basis

    • Demonstrates one’s expertise to identify more economical ways of providing a service

    • Improves quality of business services and staff productivity

    • Gives one a clear view of the management operations and services which helps towards maintaining better relation between IT service providers and customers

    • Improves job performance and project results

  • Exam

ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies. Know more from ITIL Intermediate Exam Details.

Course eligibility

To attend the ITIL Intermediate CSI certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.

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  • Learning Unit 00 - Introductory Lesson

  • Learning Unit 01 - Introduction to Continual Service Improvement

  • Learning Unit 02 - Continual Service Improvement Principles

  • Learning Unit 03 - Continual Service Improvement Processes

  • Learning Unit 04 - Continual Service Improvement Methods and Techniques

  • Learning Unit 05 - Organizing for Continual Service Improvement

  • Learning Unit 06 - Technology Consideration

  • Learning Unit 07 - Implement Continual Service Improvement

  • Learning Unit 08 - Challenges, Critical Success Factor and Risks

  • Learning Unit 09 - Summary, case studies, exam preparation and directed


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