Mode of learning : Short programs-ClassRoom
Domain / Subject : Engineering & Technology
Function : Information Technology(IT)
Starts on : 26th Jul 2014
Duration : 2 Days
Difficulty : Medium
About ITIL® Intermediate SO Certification
ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations (SO) certification demonstrates a professionals’ crisp understanding of service operations and specialization in providing robust end-to-end working practices to potential global employers.
Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager etc. are ideal participants for ITIL® Intermediate SO certification.
ITIL® Intermediate SO Certification Benefits
Ensures cost reduction
Improves service quality
Ensures consistent performance of all the processes
Provides efficient resolution for all the incidents and problems
Enables increase in turnaround time for Service Request Fulfillment process
Improves job performance and provides better job opportunities
ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies. Know more from ITIL Intermediate Exam Details.
To attend the ITIL Intermediate SO certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.
Learning Unit 00 - Introductory Lesson
Learning Unit 01 - Introduction to Service Operation
Learning Unit 02 - Service Operation Principles
Learning unit 03 - Service Operation Processes
Learning Unit 04 - Common Service Operation Activities
Learning Unit 05 - Organizing for Service Operation
Learning Unit 06 - Technology Considerations
Learning Unit 07 - Implementation of Service Operation
Learning Unit 08 - Challenges, Critical Success Factors & Risks
Learning unit 09 - Summary, case studies, exam preparation and directed
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