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ITIL Intermediate SO

Kapila Business Hotel 174 Dhole Patil Road,, Dhole Patil Road, ,Pune
INR 26,965

Course at a Glance

Mode of learning : Short programs-ClassRoom

Domain / Subject : Engineering & Technology

Function : Information Technology(IT)

Starts on : 13th Sep 2014

Duration : 2 Days

Difficulty : Medium

About ITIL® Intermediate SO Certification

ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations (SO) certification demonstrates a professionals’ crisp understanding of service operations and specialization in providing robust end-to-end working practices to potential global employers.

Best Suited

Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager etc. are ideal participants for ITIL® Intermediate SO certification.

ITIL® Intermediate SO Certification Benefits

Ensures cost reduction

Improves service quality

Ensures consistent performance of all the processes

Provides efficient resolution for all the incidents and problems

Enables increase in turnaround time for Service Request Fulfillment process

Improves job performance and provides better job opportunities


ITIL Intermediate exam is governed by APMG, EXIN and CSME. Professionals require 21 hours of professional training before attending ITIL Intermediate Exam. The exam fee for ITIL Intermediate exam is different as per governing bodies. Know more from ITIL Intermediate Exam Details.

Course eligibility

To attend the ITIL Intermediate SO certification exam, one has to undergo training through ATOs like Simplilearn and also be an ITIL Foundation certified.

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  • Learning Unit 00 - Introductory Lesson

  • Learning Unit 01 - Introduction to Service Operation

  • Learning Unit 02 - Service Operation Principles

  • Learning unit 03 - Service Operation Processes

  • Learning Unit 04 - Common Service Operation Activities

  • Learning Unit 05 - Organizing for Service Operation

  • Learning Unit 06 - Technology Considerations

  • Learning Unit 07 - Implementation of Service Operation

  • Learning Unit 08 - Challenges, Critical Success Factors & Risks

  • Learning unit 09 - Summary, case studies, exam preparation and directed


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