This Course is Expired

Programme on Leadership for Branch Excellence

The main objective is to work out the Competitive Business Strategies
Dr Shomi Srivastava , Programme Coordinators,E-mail :, Telephone : 0091-20-26716000 (EPABX), 26716462 (Direct)
(020) 26716000
INR 35,443

Course at a Glance

Mode of learning : Fulltime Class Room

Domain / Subject : Banking & Finance / Accounting

Function : Banking

Trainer name : Dr Shomi Srivastava

Starts on : 21st Jul 2014

Duration : 1 Weeks

Difficulty : Advanced

Programme on Leadership for Branch Excellence

In the current era of highly competitive and market driven banking environment, profit orientation, efficiency, and effectiveness of branches would be under continuous focus of banks. Capturing new business, retaining existing good business and to regain lost business, if any, are today the key strategic challenges facing the branch heads of any commercial banks. Process improvements through CBS, Retail Hubs, Service Branches and ATMs have given new opportunities. Stylized product offering backed by hi-tech tailor-made services, may provide clues to workout suitable strategies to face competition. Leveraging Alternate Delivery Channels for Branch Excellence is strategic for business growth. The role profile of Branch Managers is drastically changing with the advent of massive technology in branches. Towards this end, marketing orientation and sales and service excellence are key for branch business growth.
The quality of human assets has a strong bearing on the efficiency and productivity of branches and to ensure sustainable business growth. Leadership qualities of the Branch Managers ensure nurturing human capital at the branch level. It also plays a significant role in strategic positioning of the branches. Effective leadership of Branch Manager includes motivating branch people, team building, decision making and performance management. In essence, the pivot to ensure success is undoubtedly the leadership qualities of the branch heads.


  • To work out the Competitive Business Strategies
  • To develop Leadership Orientation in Managers
  • To outline Branch Productivity and Sales and Service Excellence.
  • To enhance Team Building Skills
  • To improve Management of Performance

Programme Fee (per participant)

  • US $ 2000 for foreign participant
  • Mem. Banks : Fee: 31544 ST: 3899 Fee+ST: 35443 TDS: 3544
  • Non-Mem. Banks : Fee: 37177 ST: 4595 Fee+ST: 41772 TDS: 4177
  • An early bird incentive of 5% will be given if registered 15 days before the start of the Programme

Course eligibility

Target Audience

The programme is directed at Branch Heads in the Senior and Middle Management grades and also Officers from controlling offices identified for posting in branches.

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Course Contents

  • Branch Productivity and Profitability Excellence.
  • Business Positioning.
  • Leadership Skills.
  • Branch Sales and Service Excellence.
  • New Channel Excellence.
  • Inspiring People.
  • Performance Management.
  • Team Building.
  • Communication Skills.
  • Credit Management.? Credit Monitoring and Recovery Excellence
  • Leveraging IT for Business Growth


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