Administrative Professional

The Administrative Professional program teaches you the fundamental skills needed to obtain employment as an Administrative Professional
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : General/Others

Function : General

Duration : 120 Hours

Difficulty : Medium

Administrative Professional

The Administrative Professional program teaches you the fundamental skills needed to obtain employment as an Administrative Professional. You will learn essential skills including how to work in a modern professional office, how to maintain a professional image, personal and professional ethics, communication essentials, technology basics, records and financial management, event planning and travel, and how to advance your career.

In this program, learn about the following:

  • The constantly changing workplace and team environment
  • The virtual workplace
  • Ethical behavior in the workplace and business etiquette
  • Causes of workplace stress and how to handle them
  • Business etiquette
  • Best practices for written and verbal communication
  • Effective customer service
  • Records Management
  • Different types of meetings

You will also be able to do the following:

  • Work with computers and machines in the office
  • Invest and investment terms
  • Make travel arrangements
  • Create a job search plan
  • Understand the functions of management


To be a successful Administrative Professional, you must possess skills to handle a wide variety of workplace tasks and scenarios. This program provides training across a variety of skills necessary for this field.
The material is presented in a step-by-step manner, and you will learn by completing readings and hands-on exercises, in addition to watching video presentations. The program also includes quizzes and exams, so you can assess your skills at regular intervals.
In this program, you will learn about the modern professional workplace and how to maintain a professional image. You will learn the importance of time management, and workplace behaviors and ethics.
This program will help you develop verbal and written communication skills to effectively communicate with your coworkers and superiors. You will also explore technology basics like working with computers and other office tools and devices.  Learn record keeping and financial management essentials to comfortably take on responsibilities like budgeting or handling invoices. Gain knowledge of event planning basics, so you can organize office meetings and special events. Learn travel basics such as how to create itineraries for other employees and how to book travel. Also, gain career advancement training and job searching skills.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Upon registering, you’re given an initial twelve (12) months to complete this program. Should you need more time beyond the twelve (12) months, an extension of six (6) months is available at no additional cost.


This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows XP and later operating systems and IE 7 and later browsers. On a Mac, the program is compatible with Mac OS X 10.6 and later operating systems, Firefox, Chrome, and Safari 5.1.9 or later browsers. We highly recommend that you use Chrome and Firefox in place of other web browsers. Adobe Flash Player and Adobe Acrobat Reader are required for this program.


Students should be familiar with using a personal computer, mouse, and keyboard. They should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders.

Course Contents

  • The Dynamic Workplace
  • Workplace Behaviors
  • Communication Essentials
  • Technology Basics
  • Records and Financial Management
  • Meetings and Travel
  • Career Advancement
  • Administrative Professional Exam
  • Customer Service Basics
  • Developing Responsible Customer Service Skills
  • Developing Verbal and Nonverbal Communication
  • Customer Service Best Practices
  • Attracting Loyal Customers
  • Customer Service Exam
  • Become an Expert in Time Management
  • Microsoft Outlook and Time Management
  • Understanding the Importance of Goal Setting
  • Creating a Strategy to Achieve Smart Goals
  • Implementing by Building a Support System
  • Sustaining Goal Setting for Success
  • Goal Setting and Time Management Exam
  • The Impact of Unhealthy Personalities
  • Understanding People
  • Communication
  • Setting Boundaries
  • Handling Conflict
  • Working with Difficult People Exam
  • Major Functions and Forms of Business Writing
  • Writing and Communication Guidelines
  • Email and Instant Messenger
  • Letters, Documents, and Proposals
  • More Writing Tips
  • Business Writing Exam


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