Certified Mediator and Arbitrator

Learn how to effectively help others negotiate and collaborate through difficult disputes
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : Business & Management

Function : General

Duration : 200 Hours

Difficulty : Medium

Certified Mediator and Arbitrator

Whether you are looking to improve your conflict resolution skills and abilities in the workplace, at home, or in private practice, the Certified Mediator and Arbitrator program is for you.
In this program, you will learn how to effectively help others negotiate and collaborate through difficult disputes. This program provides InAccord® training on the Conflict Analysis model for both mediation and arbitration practice, in addition to practice opportunities where you can apply your new skills in simulated role plays. As part of the arbitration training, you will learn how to facilitate a hearing, weigh evidence and testimony, and render an award.
Upon successful completion of the program, you may submit your application to be considered for employment in an InAccord® Justice Center. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

During the course of this program you will learn to do the following:

  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation and arbitration           
  • Examine the three phases and four stages of the inAccord® model used in mediation and arbitration
  • Explore the pre-interview and post-interview phases of the InAccord®  mediation and arbitration model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation and arbitration cases
  • Apply inAccord® surveys to simulated mediation and arbitration cases, and analyze the results
  • Examine and apply the InAccord® model to the most common workplace disputes


This online program provides you with the knowledge, skills, and applied practice opportunities to become a professional Mediator and Certified Arbitrator. These skills can be used to advance you in your current career or to help you jumpstart a career as a professional Mediator and Arbitrator.
The program includes skill building opportunities in areas such as communication, negotiation, and facilitation, all using the InAccord® Conflict Analysis model for mediation and arbitration practice. You will learn the three phases that are used in the InAccord® model: pre-interview, mediation procedure, and post interview. Then, you will apply this knowledge to simulated role plays, focused on workplace and commercial disputes. You will learn a similar model for the InAccord® Arbitration training. Arbitration differs from mediation in that an arbitrator actually renders decisions in disputes whereas a mediator facilitates a collaborative solution designed by the parties in dispute. As part of the arbitration training, you will learn how to facilitate a hearing, weigh evidence and testimony, and render an award.
This interactive online training program includes tutorials, quizzes, and self-assessments to help deepen your understanding of mediation and arbitration using the InAccord® Conflict Analysis model. The program also provides web based and teleconferenced role play opportunities where you can practice your skills with other students, in addition to a mentor to guide you and answer any questions you may have.


This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required. On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on Mac. 
We highly recommend that you use Internet Explorer in place of other web browsers.Adobe Flash Player and Adobe Acrobat Reader are required for this program.Windows Media Player and Skype are also required for this program. Free downloads are available online.

You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.

The following textbooks will be provided with the program:

  • In Justice, InAccord®
  • Touchstone Skills for Authentic Communication
  • Basic Skills for the New Arbitrator
  • InAccord® Conflict Analysis for Arbitrators


There are no pre-requisites for this program. Skills at using a computer browser and Microsoft Word are necessary to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using e-mail. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation.

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.

Course Contents

  • Mediation Certificate
    • Justice and Alternative Dispute Resolution
    • Overview of InAccord® Conflict Analysis Model
    • Phases and Stages of the InAccord® Conflict Analysis Model
    • The Touchstone Skills Part I
    • The Touchstone Skills Part II
    • Crafting the Memorandum of Agreement
    • Special Issues In Mediation
    • Legal Processes and Ethics
  • Applied Practice
    • InAccord® Conflict Analysis in Practice
    • Touchstone Skills in Practice
    • InAccord® Demo Practice
    • Facilitating InAccord® Phase Two, Stage 1 Interventions
    • Facilitating the InAccord® Caucus
    • InAccord® Phase Two, Stages 2 & 3 Interventions
    • InAccord® Phase Two, Stage 4 Interventions
    • Ethical Dilemmas and Mitigation
  • Arbitration
    • Arbitration, Justice, and Ethics
    • InAccord® Conflict Analysis model for Arbitration & Phase One
    • Phase Two, Stage 1: Discovery and Pre Hearing Orders
    • Phase Two, Stages 2 & 3: Opening Statement & Witnesses
    • Phase Two, Stage 4: Closing Statements
    • Phase Three: Post Hearing Interview
    • Writing the Award
    • Arbitration Specializations


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