Certified Mediator and Conflict Resolution Specialist

In this highly comprehensive Program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes.
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : Business & Management

Function : General

Duration : 200 Hours

Difficulty : Medium

Certified Mediator and Conflict Resolution Specialist

Whether you are looking to improve your soft skills and conflict resolution abilities in the workplace, at home, or in private practice, the Certified Mediator and Conflict Resolution Specialist Program is for you. In this highly comprehensive Program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes.  This Program provides training in the InAccord Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The course concludes with a portion on Workplace Conflict Resolution to prepare you to mediate the most common workplace disputes.

Upon successful completion of the Program, you may choose to submit an application to InAccord Justice Centers, Ltd. to be considered to work as an associate or at an InAccord Justice Center. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.


  • Articulate the use of the InAccord  Conflict Analysis model for use in mediation
  • Examine the Three Phases and Four Stages of the InAccord  model
  • Explore the pre-interview and post interview phases of the InAccord  mediation model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord surveys to simulated cases and analyze the results
  • Examine and apply the InAccord model to the most common Workplace Disputes


This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required on a PC.
On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, and Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on a Mac.We highly recommend that you use Internet Explorer in place of other web browsers.Adobe Flash Player and Adobe Acrobat Reader are required for this program. Windows Media Player and Skype are also required for this program. You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.

The following textbooks will be provided with the program:

  • Touchstone Skills for Authentic Communication
  • In Justice, InAccord 
  • The Essential Guide to Workplace Mediation and Conflict Resolution


There are no pre-requisites for this program. Using a computer browser and Microsoft Word are necessary to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using e-mail. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation.

Course Syllabus

Mediation Certificate

  • Justice and Alternative Dispute Resolution
  • Overview of InAccord Conflict Analysis Model
  • Phases and Stages of the InAccord Conflict Analysis Model
  • The Touchstone Skills Part I
  • The Touchstone Skills Part II
  • Crafting the Memorandum of Agreement
  • Special Issues In Mediation
  • Legal Processes and Ethics

Applied Practice

  • InAccord Conflict Analysis in Practice
  • Touchstone Skills in Practice
  • InAccord Demo Practice
  • Facilitating InAccord Phase Two, Stage 1 Interventions
  • Facilitating the InAccord Caucus
  • InAccord Phase Two, Stages 2 & 3 Interventions
  • InAccord Phase Two, Stage 4 Interventions
  • Ethical Dilemmas and Mitigation

Workplace Mediation

  • Overview of Workplace Conflict Resolution
  • InAccord Conflict Analysis model applied Workplace Disputes
  • Law and Workplace Conflict
  • Workplace Discrimination
  • Termination and Other Employee Disputes
  • Labor and Union Disputes
  • Workplace Violence
  • Ethics in the Resolution of Workplace Disputes


Write Your Own Review

Write your review here (required)

Is the price of course overrated?
would you recommend this course to others?
Is duration of the course sufficient enough?
Did you like the faculties?
What would you prefer in future classroom or online learning?

Disclaimer: The contents of the course & Institute are obtained from the institute’s website by automated scraping or manual updates. For the latest information, please refer the institute website directly. For any discrepancies in the content, contact us at