India

Food and Customer Service Skills Training

The online Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry.
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : Hospitality, Aviation & Tourism

Function : General

Trainer name : Jim C. Monroe

Duration : 120 Hours

Difficulty : Medium

Food and Customer Service Skills Training

The online Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers. Upon completion of this program, you will earn a Food Services Skills Career Certificate.

Career coursework includes the following topics:

  • NEHA professional food management criteria
  • HACCP (Hazard Analysis Critical Control Points) principles
  • Providing an excellent customer experience
  • Dealing with difficult customers
  • Practicing food safety
  • Building communication skills
  • Working in teams
  • Managing yourself and others
  • How to be successful in the restaurant/hospitality world
  • Food services workplace challenges and opportunities

Requirements

In order to take our online programs, you must have access to a computer and the Internet (high-speed Internet access is recommended). You can access the program contents from any Web-enabled computer, including PC or a Mac.

The following are compatible with the course:

  • IBM-compatible (PC) / Mac Computer
  • Internet Explorer (versions 6 or greater)
  • Firefox (all versions)
  • Sea Monkey (all versions)
  • Adobe Reader
  • Windows 7, Vista, or XP

Hardware Requirements:

  • Adobe Reader
  • Macromedia Flash Player (version 8 or greater)
  • Sun JVM version 1.4 or greater
  • Pentium 500 mhz CPU, greater or equivalent
  • 64 MB available system RAM (128 MB recommended)
  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard Mouse and Keyboard Speakers and Soundcard (Select Courseware)
  • All materials required for this program are available online.

Prerequisites

  • There are no prerequisites for this program.  

Course Syllabus

Food and Customer Service Skills Training Preparation Courses – 4 credits

Personal Management Skills 

  • Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace (0.5 credits
  • Sem. 2:  Time Management Fundamentals and Techniques (0.5 credits)

Life and Career Skills

  • Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships (0.5 credits
  • Sem. 2:  Workplace Environment, Team Work, Workplace Innovation (0.5 credits)

Customer Service and Food Safety

  • Sem. 1:  Customer Service, Workplace and Food Safety (0.5 credits
  • Sem. 2:  NEHA Professional Food Manager (0.5 credits)

Managing Self and Others

  • Sem. 1:  Communicating with Power, Budgeting and Saving (0.5 credits)
  • Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues (0.5 credits)

Photos

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