Mode of learning : Online - Instructor Lead(LVC)
Domain / Subject : Business & Management
Function : General
Trainer name : Eric Svendsen
Duration : 120 Hours
Difficulty : Medium
Help Desk Analyst: Tier 1 Support Specialist
If you're interested in being a part of the computer industry, working in customer support is a great place to start. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program will give you the skills to work in this exciting field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.
By completing the Help Desk Analyst: Tier 1 Support Specialist Online Training Program, you'll understand how to:
This program is compatible with the Windows XP and later operating systems and can be accessed using the following major browsers: Internet Explorer, Chrome, and Firefox. In addition, this course can be taken on a mobile device, as it is available as a mobile app. This program can be taken from either a Mac or a PC. There are no specific computer requirements other than an Internet connection, Windows Media Player (available as a free download), and Adobe Acrobat Reader (also available as a free download). All program materials are available online.
There are no specific prerequisites for this program, although six months of support industry experience is recommended. The Help Desk Analyst: Tier 1 Support Specialist Online Training Program is designed for support professionals seeking greater understanding of their job and better performance in doing their job.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.
Essential Communication Skills
Tools, Problem Solving, and Processes
Certification Qualifying Exam
Performance Outcomes Assignment
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