High School Diploma with Retail Customer Service Skills Training

You will prepare yourself for a job in a wide array of fields, and you will master the computer and job-related skills valued by employers, in addition to retail service experience.
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : Business & Management

Function : General

Duration : 750 Hours

Difficulty : Medium

High School Diploma with Retail Customer Service Skills Training

In the High School Diploma with Retail Customer Service Skills Training online program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training, as you complete your high school diploma! In this certificate program, you will earn 18 high school credits as you equip yourself for success in the job market. As you earn your diploma, you will prepare yourself for a job in a wide array of fields, and you will master the computer and job-related skills valued by employers, in addition to retail service experience. Throughout, a dedicated Academic Coach and a team of certified teachers will be there to offer guidance and support. When you complete the program, you will graduate with a high school diploma and a career-credentialed certificate for Retail Customer Service Skills Training. Do not delay your future. Get started now by gaining the skills and credentials you need for career success.


Upon completion of this program, you will:

  • Earn your AdvancED/SACS accredited high school diploma
  • Earn a “Retail Customer Service Skills Training” career certificate
  • Complete a career portfolio with cover letter, resume and more

In addition, the program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Gaining communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities


In order to take our online programs, you must have access to a computer and the Internet (high-speed Internet access is recommended). You can access the program contents from any Web-enabled computer, including PC or a Mac.

The following are compatible with the course:

  • IBM-compatible (PC) / Mac Computer
  • Internet Explorer (versions 6 or greater)
  • Firefox (all versions)
  • Sea Monkey (all versions)
  • Adobe Reader
  • Windows 7, Vista, or XP

Hardware Requirements:

  • Adobe Reader
  • Macromedia Flash Player (version 8 or greater)
  • Sun JVM version 1.4 or greater
  • Pentium 500 mhz CPU, greater or equivalent
  • 64 MB available system RAM (128 MB recommended)
  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard Mouse and Keyboard Speakers and Soundcard (Select Courseware)
  • All materials required for this program are available online.


All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.

Course Syllabus

Retail Customer Service Skills Training Preparation Courses – 4 credits

  • Personal Management Skills 
    • Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace (0.5 credits)
    • Sem. 2:  Time Management Fundamentals and Techniques (0.5 credits)
  • Life and Career Skills
    • Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships (0.5 credits)
    • Sem. 2:  Workplace Environment, Team Work, Workplace Innovation (0.5 credits)
  • Customer Service
    •  Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards(0.5 credits)
    • Sem. 2:  Defining Service, Communicating, Resolving Problems (0.5 credits)
  • Managing Self and Others
    • Sem. 1:  Communicating with Power, Budgeting and Saving (0.5 credits)
    • Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues (0.5 credits)

English - 4 credits

  • English I - Grammar and Composition
    • Sem. 1:  Introduction to Word Origins and Speech (0.5 credits)
    • Sem. 2:  Overview of Grammar, Punctuation, and Sentence Structure (0.5 credits)
  • English II - Introduction to Literature
    • Sem. 1:  Introduction to Figurative Language (0.5 credits)
    • Sem. 2:  Elements of Literature (0.5 credits)
  • English III - World Literature
    • Sem. 1:  Introduction to Various Forms of Literature (0.5 credits)
    • Sem. 2:  European Literature (0.5 credits)
  • English IV - American Literature
    • Sem. 1:  American Literature, Colonial Times to Present (0.5 credits)
    • Sem. 2:  American Literary Movements and Themes (0.5 credits)

Math - 3 credits

  • Math I - General Math
    • Sem. 1:  Number Types and Basic Math Operations (0.5 credits)
    • Sem. 2:  Exponents, Roots, Scientific Notation, and Use of Formulas (0.5 credits)
  • Math II - Consumer Math
    • Sem. 1:  Money Management (0.5 credits)
    • Sem. 2:  Asset Allocation, Employment Benefits, and Consumer Awareness (0.5 credits)
  • Math III - Algebra
    • Sem. 1:  Introduction to Algebra (0.5 credits)
    • Sem. 2:  Interpreting and Translating Equations and Graphs (0.5 credits)

Social Studies - 4 credits

  • Social Studies I - World History
    • Sem. 1:  World History A.D. 300 through 1770 (0.5 credits)
    • Sem. 2:  World History 1770 through 21st Century (0.5 credits)
  • Social Studies II - American History
    • Sem. 1:  American History through the 1920s (0.5 credits)
    • Sem. 2:  Great Depression, World War II, and Postwar Changes (0.5 credits)
  • Social Studies III - American Government and Economics
    • Sem. 1:  American Government, Origins and Purposes of Government, Law, and Politics in the United States (0.5 credits)
    • Sem. 2:  Economics (0.5 credits)
  • Social Studies IV - Health and Personal Fitness
    • Sem. 1:  Healthy Concepts and Behaviors (0.5 credits)
    • Sem. 2:  Personal Fitness Guidlelines and Activities (0.5 credits)

Science - 3 credits

  • Science I - Earth and Space Science 
    • Sem. 1:  Scientific Knowledge and Inquiry; Origin and Evolution of the Universe (0.5 credits)
    • Sem. 2:  Earth: Layers, Atmosphere, and Energy Systems (0.5 credits)
  • Science II - Physical Science
    • Sem. 1:  Nature of Matter (0.5 credits)
    • Sem. 2:  Energy (0.5 credits)
  • Science III - Biology
    • Sem. 1:  Cells and Human Body Systems with Evolution Lab Component (0.5 credits)
    • Sem. 2:  Study of Living Organisms (0.5 credits)


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