Hospitality Business Management

Make the Move From Supervisor to Manager. New Skills and Knowledge Lead the Way.
Michigan State University 220 Trowbridge Rd East Lansing,, MI 48824, USA
(517) 3558332

Course at a Glance

Mode of learning : Online - Self Paced

Domain / Subject : Business & Management

Function : Sales

Duration : 8 Weeks

Difficulty : Advanced

Hospitality Business Management

Make the Move From Supervisor to Manager. New Skills and Knowledge Lead the Way.
Aspiring managers and recently promoted managers need to develop the requisite skills and competencies to be successful at their job. This comprehensive course provides key management concepts and techniques to help you succeed as a new manager and advance in your hospitality career. You’ll also explore how to increase workplace efficiency and productivity with the end goal of providing a quality experience for your customers.

This eight-week 100% online course builds on the foundation and knowledge you acquire in Hospitality Business Operations. Topics covered include: identifying and addressing long-term concerns in strategic planning; defining quality and its role in driving the hospitality industry; and building strategies for winning customer experiences.

What You’ll Learn
Values, Vision, Mission, Smarter Goals

Impact of an organization’s culture on business operations
Significance of an organization’s values, vision and mission in guiding behavior
Importance of developing SMARTER goals
How to implement balanced score cards and strategic management
Steps for establishing quality practices

Managing for Quality
Concept of quality in the hospitality industry
Importance of quality as a driver of an organization’s corporate culture
Planning and implementing world-class service
Quality planning and process improvement
How to integrate quality service for customers

Financial Statements
Major financial statements and their uses
Contents of the Uniform System of Accounts for the Lodging Industry (USALI)
Contents and limitations of a balance sheet
Structure of income statements
Makeup of hotel operating department schedules

Managerial Accounting
Ways to improve performance utilizing financial data, including liquidity ratios and solvency ratios, to identify opportunities and make adjustments
How to use profitability ratios to identify which financial data determines your profitability and financial performance
Utilization of ratio analysis and cost-value analysis to assess the financial results of your organization
The use of market ratios to determine the market share of your organization

Supervision and Management
How to evaluate the compatibility of an applicant’s values, vision and mission with the vision, values and mission of the organization
Alignment of personal and organizational values, vision, mission and SMARTER goals
Tools to set up new employees for success, including effective listening skills
Methods to validate training efforts
Six steps to effective labor planning, including time management practices

Risk Management
Risk management strategies
How to perform a risk analysis
Policies, controls and communications
Property and premises safety
Information technology security

Facilities Management
Overview of hospitality facilities
Facility design and construction
Electrical, water supply and waste systems
Sustainability on hospitality facilities
Safety and security systems

How to lead with emotional intelligence
Three quality tools of leaders
Effective practices of leading yourself
How to develop SMART goals
Leadership lessons from hospitality mentors

Course eligibility

Credit & Tuition
ACE credit recommendation 3 semester hours in the lower-division baccalaureate/associate degree category. Register today and earn 3.5 CEUs for $1,580.

Who Should Register?
The Hospitality Business Management course is tailored for hospitality professionals currently working in hotels, restaurants and corporate offices, who want to either move into a management position or progress further in their new management role.

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