Human Resources Professional

In this online program, you'll master all the skills you need to obtain an entry-level position in the popular field of human resources.
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : Business & Management

Function : Human Resources(HR)

Trainer name : Anna Smith

Duration : 120 Hours

Difficulty : Medium

Human Resources Professional

Are you seeking a career in a high-demand field with plenty of opportunity for advancement? In this online program, you'll master all the skills you need to obtain an entry-level position in the popular field of human resources. In addition, this program will prepare you to take the PHR, Professional in Human Resources certification exam, with HRCI (Human Resource Certification Institute) as the certifying body.


Upon successful completion of the Human Resource Professional program, you will be able to do the following:

  • Have a fundamental understanding of the skills and duties necessary for success as a Human Resource Professional
  • Contribute in planning a company's strategy
  • Handle recruitment and selection processes from interviewing through orientation
  • Explain the importance of performance appraisals as well as the different performance appraisal methods used
  • Discuss the steps in the training process as well as the different types of training techniques
  • Explain the strategic decisions that affect compensation as well as the different job evaluation methods

You will also have an understanding of the following:

  • Different benefit programs and legal issues surrounding benefits
  • OSHA and employee health and safety
  • Human Resource laws and Equal Employment Opportunity
  • Regulatory reporting documents, such as the Affirmative Action Plan and the EEO-1 Report
  • Human Resource Planning
  • Job analysis processes
  • Diversity in the workplace and the impact diversity has on organizations
  • The role of unions in organizations
  • Wrongful discharge and discharges that violate public policy
  • Global human resources, global staffing, and international Human Resource functions
  • Retention strategies and practices in human resources
  • The difference between tangible and intangible rewards


This program can be taken from either a Mac or a PC. It is compatible with the Windows XP and later operating systems and IE 7 and later browsers.  There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of Internet Explorer in place of other Web browsers. Adobe Flash Player and Adobe Acrobat Reader are required for this program.

ed2go will provide the required textbooks for this program:

  • HR 2.0 (with Management CourseMate with eBook Printed Access Card)  
  • PHR / SPHR – Professional in Human Resources Certification Study Guide


There are no prerequisites for taking this program, other than basic computer knowledge. If you are planning to take the PHR exam, with HRCI as the certifying body, after completing the program, you will need one of the following:

  • One year of demonstrated professional HR, exempt-level experience with a master's degree or higher
  • Two years of demonstrated professional HR, exempt-level experience with a bachelor's degree
  • Four years of demonstrated professional HR, exempt-level experience with less than a bachelor's degree

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. 

Course Syllabus

Introduction to Human Resources

  • Job Opportunities in Human Resources
  • Skills Necessary to be Successful in Human Resources
  • Job Duties of the Human Resources Professional
  • The Professional Human Resources (PHR) Exam

HR's Role in Strategy

  • Human Resources as a Strategic Partner in the Company
  • Challenges That Human Resources Professionals Meet
  • Growth, Retrenchment, Stability, Diversification

Recruiting and Hiring Employees

  • Recruitment and Selection
  • Hiring Process
  • Recruiting Methods
  • Legal Interview Questions
  • Orientation

Appraising and Improving Employee's Performance

  • Importance of Performing Appraisals
  • Performance Appraisal Process
  • Performance Appraisal Methods

Training Process

  • Training Basics
  • ADDIE Model of Training
  • Individual Learning Styles

Compensation and Benefits

  • Organization Strategies and Compensation
  • Internal and External Equity
  • Job Evaluation Methods

Employee Health and Safety

  • Safely Training
  • Occupational Safety, Health Administration (OSHA)
  • Workplace Hazards, Workplace Violence
  • Accidents and Illness Prevention

The Legal Environment

  • Employment Law Terms
  • The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract Compliance Programs (OFCCP)
  • Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
  • Discrimination

Making HR Decisions

  • Hiring Decisions
  • Forecasting Supply of Human Resources
  • Human Resources Software
  • Hiring Strategies, Reduction in Workforce Strategies

Affirmative Action

  • Affirmative Action Process
  • EEO-1, Affirmative Action Plan, Applicant Flow
  • Uniform Guidelines on Employee Selection


  • Defining Diversity
  • Managing Diversity Conflict
  • Understanding and Appreciating Diversity

Employee Rights and Discipline

  • Employee Rights
  • Employer Rights
  • Employee Discipline
  • Turnover


  • Termination
  • Alternatives to Firing
  • Emotional Side of Firing


  • Workplace Investigations
  • Investigation Steps
  • Conducting an Investigation

Unions - Managing Labor Relations

  • Role of Unions in Organizations
  • Legal Context of Unions
  • Why Employees Join Unions
  • Unionization Process
  • Union Avoidance Strategies

Creating a High-Performance Workplace

  • Employee Peak Performance Strategies
  • Suggestion Systems
  • Employer-Employee Communication
  • Employee Work/Life Balance

Global Human Resources

  • Why Companies Choose to do Business Globally
  • Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
  • Geert Hofstede's Five Cultural Dimensions
  • Selecting an Expatriate


  • Cost of Turnover
  • Reasons Employees Leave
  • Retention Strategies
  • Stay Interviews, Succession Planning

Motivation, Rewards, and Recognition

  • Maslow's Hierarchy
  • Reinforcement Theory
  • Reward Program Strategies

Preparing for the HR Exam

  • Professional Human Resources Exam
  • Externships/Internships
  • Studying and Preparing for the PHR Exam


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