India

Retail Customer Service Skills Training

This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs.
Temecula, CA P.O. Box 760,, Temecula, CA 92593
(951) 9723600

Course at a Glance

Mode of learning : Online - Instructor Lead(LVC)

Domain / Subject : General/Others

Function : General

Trainer name : Darlene Lawrence

Duration : 120 Hours

Difficulty : Medium

About the course

The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objectives

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Building communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities

Course Extention

You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time. If you are not able to complete the program within six months, you can purchase an extension for one (1) month for $150.

Computer Requirements:

In order to take our online programs, you must have access to a computer and the Internet (high-speed Internet access is recommended). You can access the program contents from any Web-enabled computer, including PC or a Mac.

The following are compatible with the course:

  • IBM-compatible (PC) / Mac Computer
  • Internet Explorer (versions 6 or greater)
  • Firefox (all versions)
  • Sea Monkey (all versions)
  • Adobe Reader
  • Windows 7, Vista, or XP

Hardware Requirements:

  • Adobe Reader
  • Macromedia Flash Player (version 8 or greater)
  • Sun JVM version 1.4 or greater
  • Pentium 500 mhz CPU, greater or equivalent
  • 64 MB available system RAM (128 MB recommended)
  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard Mouse and Keyboard Speakers and Soundcard (Select Courseware)

Course eligibility

Prerequisites

There are no specific prerequisites for this program. The Records Management Online Training Program is for you if you want to enhance your records management knowledge or jump-start your career in the records management profession.

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Course Content

Retail Customer Service Skills Training Preparation Courses – 4 credits

  • Personal Management Skills   
    • Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace (0.5 credits
    • Sem. 2:  Time Management Fundamentals and Techniques (0.5 credits)
  • Life and Career Skills
    • Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships (0.5 credits
    • Sem. 2:  Workplace Environment, Team Work, Workplace Innovation (0.5 credits)
  • Customer Service
    • Sem. 1:  Building Customer Loyalty, Understanding the Customer, Service Standards(0.5 credits)
    • Sem. 2:  Defining Service, Communicating, Resolving Problems (0.5 credits)
  • Managing Self and Others
    • Sem. 1:  Communicating with Power, Budgeting, and Saving (0.5 credits)
    • Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues (0.5 credits)

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